Frequently Asked Questions
View our most frequently asked questions below. Still have questions that you can't find below? Feel free to text us and we will point you in the right direction!
How can I apply for an apartment?
Our application process is online and entirely paperless making the process smooth and efficient for you. From our website, click Apply in the top menu bar or by choosing a floor plan, then unit, then clicking Apply Online.
What if I’m not ready to apply? What other options are there?
If you’re not ready to apply, click Email Us to send us your questions, or stop by to visit our community. Our pricing does change daily so we encourage you to apply as soon as possible to lock in the current rate.
What are the lease terms that are offered?
We offer lease terms from 3 to 12 months, with different pricing options for each term.
How long do I have to move-in to my apartment?
You may apply to move-in starting the date the unit is available. The unit can be moved in to within fourteen (14) days afterwards.
Does it cost anything to take a tour?
Absolutely not! There is no charge to view our apartments and community amenities.
What is included in the rent price?
Price on website is for rent and includes water, trash, and cable.
Do I have to make an appointment, or do you accept walk-ins?
With our self-guided tour process, you do not need an appointment. Stop in any time during office hours and we'll create a tour path specific to what you want to see!
Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
We offer a variety of lease terms, and the prices vary based on the length of the lease. We do not offer a discount for paying a year in advance.
What is the renters’ insurance policy?
We require renter’s insurance with a liability protection minimum of $100,000 for the protection of our community. We also recommend you obtain personal renter’s insurance for the protection of your belongings. We do offer Resident Indemnity Management indemnification coverage for the dwelling. Click here for more information.
What fees will I need to pay if I have to break my lease?
We require a 60-day notice to vacate and there is a termination fee equal to 1 month's rent. Please review your specific lease for details on the termination policy.
How do I pay my rent online?
Visit your Resident Portal, and click Make a Payment.
What schools is Camelot zoned for?
Camelot is zoned for Ronald Reagan Elementary, Centennial Middle School and Cibol High School.
Do you have furnished apartments?
No, we do not offer furnished apartments.
Do all of your apartments have the same finishes?
All of our apartments have granite counter tops, stainless steel appliances, glass-top stoves and two-tone cabinets. The two bedrooms have double-sided refrigerators. Our 1st and 2nd floors have stained concrete floors throughout the entire apartment home and 3rd through 6th floors have porcelain tile in the common areas and carpet in the bedrooms and closets.
Do all of your apartments include washer and dryer?
No, all apartments come with connections however.
How do I setup electricity?
Once you apply and receive approval, you can will contact Arizona Public Service.
What do you look for in the application?
We use third-party, independent screening service that views your credit, rental history, and employment history. They also complete a background check.
Who is the provider for internet and cable in this area?
Spectrum is the cable provider and included in your rent. You may choose the internet provider of your choice.
What is your pet policy?
We welcome furry friends and do not have a weight restriction. 2 pet max per unit. One time pet fee $250/per pet and monthly pet rent $25/per pet. Pet fees and pet rent DO NOT cover damages. Restricted breeds: Any Malamute breeds, any Mastiff breeds, any Bull Terrier breeds, Akita, Husky, Bully Kutta, Chow Chow, Doberman Pinscher, German Shepard, Rottweiler, Pit Bull, Wolf hybrids, hybrids with any of the restricted breeds and any other breed with dominant traits geared towards aggression.
What is the parking policy?
1 reserved covered parking space per apartment with additional uncovered units available. 3 car limit.
How do I transfer to a new apartment?
To transfer to a new apartment, please contact the office to discuss transfer options within the community or to another Cottonwood community. The transfer fee is $250.
Will I be allowed to sublet my apartment?
No, we do not allow sublets.
Do you have garages?
No, we do not.
Do you have storage units available?
No, we do not. All apartment floorplans except the Lexington have storage on the patio/balcony.
How do I receive packages?
We have Parcel Pending packages lockers located behind the office for 24/7 pickup availability.
What are the hours for the amenities?
Residents receive 24/7 access to the fitness center, clothes care center, and dog park. The clubhouse is open during business hours, pool areas from 8 am - 10 pm, and grills from dawn to dusk.
How accessible is the team at the local office?
Our staff is available during office hours to assist you seven days a week! You can also email us anytime, and we’ll respond during office hours. All of our communities offer 24-hour emergency maintenance, as well–simply call us and a member of our service team will come out for emergency maintenance requests.